Great Experience - very good customer service....dealt with two individuals at your company as we exchanged for a larger size. Everyone I talked to were very helpful and a pleasure to deal with.
Love the Earrings!!
Greg M, Robbinsville NJ
I purchased some studs for my wife for Christmas. I chose the threaded post, which proved to irritate my wife's ear lobes. I inquired about exchanging for the push on posts and without hesitation or hassle, the exchange was granted. My wife loves the new ones and I was so very impressed with the ease in exchanging the earrings. Thank you so much for your understanding!
Gary D, Waterford PA
These were a Christmas gift for my girlfriend, and she only had them a few days when a screw back failed causing the loss of one of the stud earrings. We contacted your customer service rep John C who immediately asked me to return the remaining earring and he would arrange for a new set to be delivered to us at no additional charge. I can't thank John and your company enough for this kindness. You are first rate by me!
Richard K, North Royalton OH
I am happy with the studs. I was told two day shipping. I ordered them ten days before my anniversary and they did not show up in time. I called and they sent them overnight. Thanks first fixing the problem but I would have liked them on time for my tenth anniversary.
cooper m, pendroy MT
I love my earrings! My husband bought me a pair for Christmas one year and unfortunately I lost one. He decided needed a 3/4 caret so I could feel it if one fell out, so he went right back to where he bought the first pair and ordered these. The cut, color, & clarity are all top of the line. The only problem we had was the delivery. It was flu season and lots of employees were out sick so our order arrived almost 2 weeks late. Other than that I would absolutely order from them again. Smiling big!!
Deborah O, DePere WI
Everything was fine except delivery time. I ordered on Dec. 27 so I would receive order by my wife's birthday on Jan. 16. The order didn't arrive until the 15th. That's cutting it too close.
Flavian S, Tulsa OK
ED NOTE: We upgraded this order to overnight shipping at no cost just to make sure it was received when needed. We are not perfect but do what it takes to meet each customer need.
Excellent help with explaning the different options that i had and the best buy for the money. You did make a difference in me choice. My wife loves the earrings. Not to big, not to small. The only negative is your web site had a discoune code which I entered. $150.00 off the total cost. I was NOT given the discount. I called back and talked with ? (do not have my records with me today),and was informed that the promotion would come off my AX bill. It did not come off the total cost. So, where do I go from here?
Just a guy who wanted to give his wife a nice Christmas gift.
Very pleasant buying experience. I would purchase from them again without hesitation.
James R, Green Valley AZ
ED NOTE: $150 discount has now been applied for customer. Just let us know when we do not in any way carry out our responsibility and we will always apply the appropriate remedy.
Best ever..... highly recommended...
Already referred several people to your company!!!
Steven V, Denver CO
Product was nice, and everything went well except for the communication. I didn't receive information on when the product would ship, and when I contacted the chat agent, he was unresponsive and said he was taking phone calls. I would expect when I contact support, that I would be the focus of attention.
Frank L, Pflugerville TX
Thank you for the Diamond studs. My wife loves finding things in the bottom of her Christmas stocking. I received them in a very timely manor even during the busy time just before Christmas. Thanks again everyone. dp
David P, Gaylord MI
ED NOTE: We never hang up on one customer in order to take care of another. Patience, consideration and kindness are the best things we might all give to each other.
It was a positive experience. The product was beautiful. What else do I need to say other than 'Thank you'.
Thank you for a hassle free purchasing experience.
Dan K, Virginia Beach VA
I was a little hesitant to buy diamonds online, but they are very nice.Good quality,catches the light,sparkly....the only unclear communication, was,I thought I was going to sign for them on delivery.The package was in my mail box with my regular mail.They were promised to arrive before Christmas and they did! Thank you
Joy S, Chino Hills CA
My husband loves his earrings and the customer service is great! I called with several questions and they were always answered kindly and professionally.
Ashley C, Chicago IL
Initially I did a lot of research on the web. I found this website to be most useful and informative, with options and pricing clearly identified. I called and talked to Jason who was very helpful and actually convinced me to move to a SI2 clarity since I was initially looking at a SI1 clarity. No high pressure tactics - just information. The purchase was easy and then I decided to upgrade the diamond size the next day - that process too was easy. The earrings arrived in Canada two days later. Fantastic service. All in all, high marks for the product and customer service. My wife was very pleased. Thanks.
Darrell E, Ingersoll ON
The earrings are beautiful and the process from ordering to the receiving of the earrings was top notch.
Brenda L, Indianapolis IN
After ordering a pair of these for myself, I decided to get my daughter a pair for Christmas. The process is great, and John in Customer Service is beyond wonderful. Thank you for helping to make my daughter's Christmas memorable.
Sally B, Norcross GA
Seems to be a good quality product and the price was very fair..... AND my wife loves them... THAT is pretty much the bottom line.... if you know what I mean..... Thank you..
David Y, Lakeside AZ
Diamonds are beautiful and over all experience excellent with exception of USPS 2nd day. Took 4 days.
KEITH P, FARRAGUT TN
Great quality, love the product.
Andre C, Toledo OH
First of all they are beautiful. They were late to arrive, unhappy. a day after christmas. But packaged nicely, more beautiful than expected and look nicely for a secondary piercing. TY Judy Shaw.
judy s, pinconning MI
The diamond earrings are truly beautiful. Exactly as stated online. I couldn't be happier.
Emma M, Golden Valley MN
The experience I had with you has been great and very fair ! Thanks for my beautiful earrings I really love them, so happy with my purchase! Happiness abounds!
Patricia B, Newark OH
Thanks for a job well done.
I will be back again to place another order.
William S, Hasbrouck Heights NJ
Everything went as expected! Good service, timely delivery, quality product!
allen g, everett WA
Product was received as advertised. The price was right and the shipping was timely. There were smiles all around on Christmas morning. My wife has received many compliments. I think I have found a new source of jewelry for the special occasions.
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